Tis the Season be Grateful

by Jason Clause Filed under: Outsourced IT Support

I’ve said it before and I’ll say it again, this was not an easy year for anyone. So as 2009 comes to an end, I want to devote a little time to looking back at what was accomplished at Endsight. We are truly thankful and proud for what transpired in spite of this challenging year.

 

Endsight completed an internal project to document our support methodology and to bake that process into our tools.

I’m most excited about this accomplishment. The result is a scalable, systematic approach to IT support that lets Endsight maintain our commitment to average response times of five minutes or less and client satisfaction scores of 95% highly satisfied. Good process, good documentation and the scale of a 30 person IT organization will assure our clients consistent, highly responsive outsourced IT support in 2010 and beyond.

 

Endsight launched an Electronic Medical Records practice.

Partnering with gloStream, the only EMR provider to use Microsoft Word as its note editor, Endsight launched itself into the health information technology space. Bay Area physicians have long been excluded from the benefits of information technology but with significant incentives from the federal government ($44,000 per physician in incentive payments over five years) their time has come. We are anticipating that 2010 will be a big year for Bay Area medical practitioner and we’re looking forward to partnering with local physicians to provide the same guidance and IT support our existing clients have come to expect.

Press Release: Endsight enters Electronic Medical Records space

Article in SF Business Journal: Tech companies hope to catch health IT windfall

 

Endsight received some outstanding attention.

Endsight was named number 61 on the San Francisco Business Times list of its 100 Fastest Growing Companies.

Mike Chaput was featured in The San Francisco Business Times: Entrepreneur Profile

Mike was featured again in this Article: Don’t rush to outsource IT just to solve a problem

The tough economic conditions of last year have been a proving ground whereby good companies get the opportunity to become great companies. As survivors of the “great recession” we’ve earned that opportunity. I encourage everyone to look back and celebrate the innovations that you incorporated into your business this year. There’s lots of opportunity on the horizon. We at Endsight can’t wait to see you in 2010!

I am including a few photos from Endsight’s holiday party at Biscuits and Blues in San Francisco. The menu included deep fried macaroni and cheese. Now, that’s something in which to be thankful!!