Outlook is not bright

One reader is locked out of a brand-new copy of Microsoft Office. Will the folks in Redmond help him?

Microsoft wants its customers to believe that installing software is as simple as loading a disc into the CD drive and clicking okay.  Sometimes it’s that easy, and sometimes it’s not.  When it’s not that easy, what are customers supposed to do?

About Jason:

Don’t Be Afraid, Be Prepared

Over the course of a year, we meet with hundreds of small business owners and executives and the issue of network security is one of the most confusing and daunting for nearly all.

While many businesses have a healthy fear of network breaches, far more concerning are those who believe they are “below the radar.” We often hear statements such as “Nobody would want to steal my data” or “We’ve never been attacked before.” Unfortunately, it’s not just high profile businesses that are attacked.

What most executives don’t realize is that most of the time, no one is interested in actual data. There are many other reasons why networks get exploited. By understanding these reasons, it becomes inherently clear that any company relying on its computer network needs a basic level of security.

As mentioned previously, theft is a primary motivator for security breaches. But, it’s not the data being stolen. If your systems are not properly protected a hacker can install a program called a Key Stroke Logger (KSL). This software tracks every key stroke typed on an infected machine. The hacker can determine usernames and passwords, not only to your network but also to any website you visit - including your bank. (As it turns out, it is a lot easier to hack your computer than your bank!) Using KSL software, a hacker can access your accounts and steal your identity. Small business owners are left worrying not only about their personal and corporate accounts, but also about lawsuits from employees affected by negligent security.

Other network attacks are the result of ill will harvested in the process of running your business. It’s not
uncommon to see a scorned employee, irritated vendor, or angry customer retaliate in the form of a ‘hack.’ Indeed, the software used to attack networks is freely available on the internet and anyone with reasonable computer skills and time can take advantage of an improperly managed network.

Finally, boredom is a prime motivator of hackers. Many are computer savvy kids who feel a great sense of power by taking control of a stranger’s network. The hacker specifically targets an improperly secured network, runs a basic attack and takes control. With the keys to the kingdom, the hacker may engage in anything from an elaborate prank to the illegal hosting of pirated movies, pictures and music. For the unfortunate business owner, it all adds up to downtime, data loss and potential embarrassment.

If you think your company may not be taking appropriate precautionkey stroke logger,kls,s with network security, chances are you’re right. Consider outsourcing your IT management to a company that can administer the network using industry best practices; however, if your philosophy is to handle these issues internally there are resources that can help. ICSA is a third party organization that evaluates and certifies all internet security products. It is an excellent resource for deciding which solution is most appropriate for your network.

After all, education is the key to preventing network security breaches.