Bay Area IT Management

Where technology experts at Endsight share their expertise on IT Management, the issues that arise for clients, and the benefits of technology for medical practices, biotech firms, law firms, financial services and other small businesses in the San Francisco Bay Area.

Mar 10th, 2009

Firms Not Cutting IT Security

by Lauren Papesh, Business Development Filed under: Hardware, Managed Services, Network Security

This is an article I found in business weekly which addresses Endsight’s main IT Security direction. Although the economy is down, companies cannot afford to skimp on security and IT maintenance. Endsight now offers virus and spam protection at the desktop and server levels. Many of our clients are realizing the value in protecting their most important asset- their knowledge. Back up is becoming more practicle, affordable and important these days. It’s a safe guard that many companies only realize the importance of once its too late.

Please enjoy this article written by Stewart Baines of silicon.com

Despite tight budgets, CIOs, faced with rising threats from malware and disgruntled employees, have decided it pays to be wary, surveys show

With IT budgets flat or declining, you might have expected security spending to be similarly under pressure. But it seems CIOs faced with rising threats—including those from malware and disgruntled employees—have decided that it pays to be wary.

Indeed, several surveys have reported that enterprises are increasing their security budgets in 2009 despite cuts in overall IT budgets, with tech chiefs expecting security issues to grow this year as a result of the economic uncertainty.

Speaking to IT directors, the story is the same: downturn or not, cutting security spending is not worth the risk.

Jane Kimberlin, the IT director of Domino’s Pizza, which is bucking the trend of depressing financial results thanks to diners downsizing to a takeaway, said: “We are in fortunate position of finding the downturn not affecting sales. Consequently I am not experiencing any budget constraints at all.

“Having said that, I don’t think we would ever reduce our security budgets. I often talk to other CIOs in the FTSE 250 and it’s not something anyone has said they would do.”

Similarly David Supple, IT director for Ecotec, a management consultancy working in the public sector, said despite the tricky economic climate: “Overall our IT security budgets are not down a lot.”

Crisis, what crisis?
So with IT security budgets largely intact, are companies well prepared for the challenges ahead? Over the past year there have been a string of high profile data breaches, and embarrassing cases of lost laptops, USB drives and CDs in the public and private sector.

But the fear is that such mistakes could be replaced with the deliberate theft of data, with disgruntled former employers made redundant in the downturn fuelling the insider threat to IT security.

Alan Rodger, senior research analyst, Butler Group said: “The insider threat is the most significant. With people’s jobs coming under threat, some will make the most of the opportunity before they leave. For others, simply being told their pay is being cut might inspire them to breach security.

“Investment over the years has focused on security threats outside of the organisation but I believe companies now need to spend a lot more time looking at the threats from within.”

Rodger’s stance is underlined by a recent Ponemon Institute survey of 950 people who had lost or left their jobs during the last 12 months. The research found nearly 60 per cent of them took company information, such as customer contacts, when they left.

The threat of flexibility
As the downturn rumbles on, there is pressure from business managers to be more flexible and cut costs: get closer to customers, work from home more often, and reduce the overhead on centralised offices. The counterpoint is that data leaves the once fortified confines of a company’s premises.

“My internal customers need to be more mobile and so we have seen an explosion of devices on market like netbooks which help them do this. I have to get the balance between making services accessible and security, and security has to win every time,” Domino’s Kimberlin said.

“But we have to recognise that there is a blurring between our work and personal lives so if our employees want to use social networking for instance, we let them do it as long as it doesn’t compromise our security,” she continued.

Ecotec’s Supple added: “Employees are working at weekends and in the evenings from home, maybe when they were not doing it before and using equipment that is not ours,” adds Supple. “Our perimeter has grown.”

So what can an IT director do when faced with conflicting pressures to make working practices more flexible, yet make access to sensitive corporate data more secure, particularly when there is little money around for investment in anything other than business-as-usual security? The trick is to focus investment on where it makes a difference.
Burton analyst Rodger said: “Over the years, most IT security projects have not had to be qualified by a business case but that is changing. Many businesses are recognising that they need to assess the risk, and find a balance between financial cost and the probability of a breach happening.

“When you understand the risk—and how the economic crisis could increase risks—you stop making short-term cost savings in the IT security budgets in ways that leaves you open to the worst risks.”

http://www.businessweek.com/globalbiz/content/mar2009/gb2009039_621530.htm?chan=top+news_top+news+index+-+temp_global+business

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Jun 11th, 2008

Free Yourself From SPAM

by Mike Chaput, President & CEO Filed under: Email

Has wading through your inbox become as tedious as waiting in line at the DMV? Do you find yourself wondering what type of person would buy Viagra or trade stocks from random emails?

It’s hard to fathom that SPAM is the problem that it is, but disbelief won’t clear your inbox from this pesky problem.

The good news is that a solution is possible. There are basically three types of SPAM filtering technology:

  • RBLs (real-time black lists)
  • Heuristics (computer instructions) 
  • Firgerprinting (third party approach)

 

First, a RBL is simply a list of domains (web-sites) that are known for sending spam.  The idea is that if you are caught sending SPAM you get put on the RBL and are thus blocked from anyone using the list. Unfortunately, spammers have figured out clever ways to outsmart the filters, such as constantly changing their domain names. In some cases, they will actually breach the security of your domain and hijack your own mail server to send out their SPAM.

Heuristics is a computer science term. In the context of blocking SPAM, it refers to an algorithm, or complex set of computer instructions, that decides what is legitimate e-mail and what is SPAM. For example, an algorithm might flag words, phrases, or character strings like “Mortgage, Viagra, $$$$, HOT STOCK, etc.”  There are many more colorful examples, but I think you get the point. The problem with this approach is that algorithms aren’t perfect and oftentimes good e-mail gets categorized as SPAM. We call this a “false positive.” When that happens, you either lose out on important information or have to dig through your spam folder looking for miscategorized messages.

The third approach, and in my opinion the best, is the use of “fingerprinting.” With this approach a third party sets itself up to receive as much SPAM as possible. The third party receives, identifies, and takes a “fingerprint” of hundreds of thousands of SPAM messages. This works because SPAM messages are not unique. The sender crafts a message that they will send to millions of recipients, over and over and over again. Once the message has been identified as SPAM, it can be filtered by everyone subscribing to the fingerprinting service. The key advantage of this methodology is that no unique message will ever get blocked - thus eliminating the problem of false positives. My own company has had great success with a product called Cloudmark

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